Return & Refund Policy

Updated September 7, 2026.

These return terms apply to new orders placed on or after September 7, 2026. Orders placed earlier keep the return terms provided at purchase.

Returns and exchanges

You may request a return for a refund or exchange within 30 days of purchase. For a change-of-mind return, supplements must be unopened, sealed, and in their original condition and packaging. Other items must be unused and in their original condition and packaging. Opened supplements are excluded from change-of-mind returns. This unopened-product requirement does not apply to damaged, defective, or incorrect items.

Contact orders@proximitynutrition.com with your order number and a brief description of your request before mailing an item. We will provide return instructions. If an item arrives damaged, defective, or incorrect, include details of the issue so we can help.

Shipping charges

You pay return shipping for a change-of-mind return, and original delivery charges are nonrefundable.

For a return due to damaged, defective, or incorrect items, Proximity Nutrition covers return shipping and refunds applicable original standard delivery charges.

Refunds

We will notify you whether your refund is approved or denied after receiving and inspecting your return. Approved refunds cover the returned item's purchase price and any applicable shipping refund described above.

Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return and approve the refund. Your bank or payment provider may take additional time to post the credit.

For return, exchange, or refund questions, email orders@proximitynutrition.com.

This policy does not limit rights or remedies available under applicable law.